Lauren Bloom on The Doug Noll Show
The Doug Noll Show, WSRadio.com, July 16, 2009
Lauren tells Doug that lawsuits can be prevented by a sincere apology. Doug and Lauren talk about the various laws that protect apologies from being admissions of liability. Doug asks Lauren about Bernie Madoff and how business people often do not make apology. Lauren says that a cover-up or an excuse is always worse than admitting wrongdoing. Plus, Lauren reviews the six steps to an effective apology.
“Thanks again for being on the show. Guests like you make me look good.” - Doug Noll